FAQ

Yes. We offer fully customized figurines, if there is no template fits your thoughts, we can fully customize it from head to toe, you will need to refer to our bespoke section at link below:
bespoke figurines or contact us for the suggestions.
 

It rarely happens that although we pack the doll very well and use the private delivery - DHL. However if you receive it and it is broken, please take 2~3 photos and send them to our mail within 3 hours from you receive it. We will evaluate the condition of damage to compensate your lost.

After you place an order, you need to email them to us at photo@buycaketoppers.co.uk. If the photo is not clear we may request clearly photos.

Of course you can. Actually we will let you involve in the making process, when we complete a rudiment of the figurine, we would send the photos to let you have a look first, and then we will make changes based on your comments until you are happy with it. Then we will move to the next step and delivery to your address.

Please note that once each part is confirmed, we will no longer be able to make changes due to it is finalised, if you want us to make changes to the finalised part, we will charge fees for the rework.

It's made of high quality clay and resin. But it's not as weak as it is, after the final process, it will become a hard statuette, so the shape will not be changed after it is completed.

According to the character of making materials, our figurines are different with waxwork, it tends to be in cute style. However you can see that it definitely looks similar with your photo, all major facial features will be captured. Please have a look at our gallery section for real samples.

The width of the figure is between 5cm and 10cm, and the height of the figure is between 15cm and 20cm, it is really depend on the appearance of the template you choose, for example. the standing up figure will be higher than the sitting down figure.

We have vary of selections for occasions, such as wedding cake topper, birthday gift, father's day gift etc, also we can fully customize the figurine for you in any way, you can tell us your idea and we can follow your idea to build a unique, world only figurine for you. for our templates, please visit  here , for bespoke orders, please visit our bespoke section.

Because of the fact that all of our products are personalized and made to custom specifications, we cannot resell them to anyone else. So all sales and orders are FINAL, no refunds, no cancellations, no returns or no exchanges will be made for any reason.

The damage that may be caused during transportation. They can be fixed into position  in minutes using a small amount of superglue in the correct areas. If the damage is serious, please send us pictures where we can see the damage clearly, send it back to us for a replacement, due to our company's policy, we only offer free replacement if you send it back to us. 

We takes great care of your cake toppers and it will reaches you in perfect condition by using established postage and packaging methods.

However if the parcel is arrived and box was opened or broken, check it in front of the courier and ensure figures are in good condition, do not accept and sign the parcel if figures are damaged or lost, reject the package and we will send you a new set depend on the conditions of the figures and you need to send us pictures as proof. Once parcel is signed, we will only be able to offer you fixing service if figures are damaged or send you a new set if figures are seriously damaged.  We could offer you full refund only if figures are damaged seriously and not fixable and also approved by the courier who deliver the package. 

The figurines and wedding cake toppers are manufactured in South China and imported to the UK using DHL/TNT Express Service.